Last updated: 25 October 2026
1. Who we are
Propally ("we", "us") provides rental property management software for landlords, agencies and their tenants. For account holders' own details we are the responsible party. For information that landlords and agencies load about their tenants, the landlord or agency is the responsible party and we process it on their behalf as an operator.
2. Information we collect
- Account details: name, email address, phone number, password (stored hashed) and your role.
- Business details: organisation name, address, logo and banking details you choose to show on invoices.
- Property and tenant records: properties, units, leases, rent payments, invoices, maintenance requests, documents and messages entered by you or your team.
- Billing details: your subscription plan and payment status. Card details are captured by PayFast; we never see or store your card number.
- Usage information: sign-in times, activity logs and basic technical data needed to keep the service secure.
3. How we use it
- To provide the service: managing properties, leases, payments, invoices and maintenance.
- To send the emails and SMS messages the service relies on, such as invoices, payment reminders and account notices.
- To bill your subscription and prevent fraud.
- To provide support and improve the product.
- To meet legal and regulatory obligations.
We do not sell personal information, and we do not use tenant information for our own marketing.
4. Service providers (operators)
We share information only with providers that help us run the service, under agreements that require them to protect it:
- Supabase: database, authentication and file storage.
- Our hosting and content delivery providers, which serve the application.
- PayFast: subscription payments.
- Resend: transactional email. Twilio: SMS notifications.
- Mapbox: address search and maps.
5. Where your information is stored
Our primary database is hosted in the European Union (Ireland), and some providers may process information in other countries. These countries and providers offer protection substantially similar to POPIA, as required by section 72 of the Act.
6. How long we keep it
We keep account and property records while your account is active. If you close your account we delete or anonymise your information within a reasonable period, except where we must keep records longer by law (for example, financial records).
7. Security
We use encryption in transit, access controls that limit each user to their own organisation's data, hashed passwords and audit logging. No system is perfectly secure; if a breach affects your personal information we will notify you and the Information Regulator as POPIA requires.
8. Your rights
You may ask to see, correct or delete your personal information, object to its processing, or withdraw consent where processing relies on it. Tenants should first contact their landlord or agency, who controls their records; we will help them respond. Email support@propally.co.za to make a request.
If you are unhappy with how we handle your information, you may complain to the Information Regulator (South Africa).
9. Cookies
We use only the cookies and local storage needed to keep you signed in and remember your preferences. We do not use advertising cookies.
10. Changes
We may update this policy. We will tell account holders about material changes by email or in the app. Also see our Terms of Service.